Q&A Tech Support
Question:
If I am a dealership and have ordered parts before what is my login to the website?
Answer:
The default login setup for dealerships is often your BAC code or Parts dealer code for GM dealers or your dealer code with an "S" in front for Saab dealers. If you have a recent invoice it will be listed in the top right as "CUST. NO.?. You will have to contact Customer Service via email or by phone to obtain your password.

Question:
What should I do if I know my login but still can't get in?
Answer:
Contact customer service at customerservice@genco.com and we will fix your account so you may login.

Question:
Can I create accounts for different personnel at my dealership/business?
Answer:
Yes. Once you have received or determined your login you can manage additional contacts for your account under Account Maintenance and Contact Manager.

Question:
Can I have a part I ordered delivered on the Route or at the counter for pickup?
Answer:
Currently no, but we are working on adding that option when ordering a part. However, if you contact customer service after you placed an order we will change it for you.

Question:
When I go to the Place Order/Catalogs page it gives me an error about the Sales Channel set for my account. What do I need to do?
Answer:
Contact customer service and we can set your account to the correct Sales Channel depending on which vehicles your dealership services.

Question:
Why does the Status of my order show HOLD?
Answer:
Certain orders will be held until a customer service representative approves or validates the order. ADT orders are currently held until the Terms and Conditions form is faxed to us..Certain OnStar and Saab orders are held for validation in the initial stages of our website.

Question:
What should I do if I receive a "An exception has occurred" or "Unable to process request" error?
Answer:
Please email pat.elliott@genco.com and explain the situation and steps taken that resulted in that error so we may fix it as soon as possible.

Question:
If I enter my email address into my account what emails will I receive?
Answer:
Currently emails entered for particular Contacts or logins will receive confirmation of orders placed under that login. The email should populate automatically into the order form when requesting a part.